Shipping policy

Processing Time

All orders are processed within 3–7 business days before shipment. Processing times may vary slightly during high-demand periods, holidays, or for pieces requiring additional quality checks. You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery

Andy Jewelry currently ships within the United States only. Shipping costs are calculated at checkout based on your location and the selected shipping method, and will be displayed before you complete your purchase.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.

Delays

While we work with trusted carriers to ensure timely delivery, Andy Jewelry is not responsible for delays caused by the shipping carrier, customs, weather conditions, or other circumstances beyond our control.

Lost or Stolen Packages

Andy Jewelry is not liable for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If you believe your package was lost or stolen in transit, please contact us as soon as possible so we can assist you in filing a claim with the carrier.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Andy Jewelry is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately — we'll do our best to update it before the order ships.

Questions

If you have any questions about your shipment, please call +1 346-333-9011, email us at novaluxjewelrywebsite@gmail.com, or reach us at 318 Florida Blvd Miami FL, Miami FL 33144, United States.